Patient Reviews
Patient Reviews
At Texas State Optical Bandera, our professional team provides comprehensive services that are customized to exceed your needs for healthy vision. Our highly skilled team of optometrists is excited to treat patients in San Antonio, TX, finding the right solution for you with our advanced technologies and medical backgrounds. Providing safe, effective care is our top priority, and we are here to help improve and manage your ocular health and vision. In our time with patients, our staff has had the satisfaction of getting many endorsements from patients of all sorts who have experienced our first-class care themselves. We welcome prospective patients to look through our sizable library of reviews and envision the results you might achieve when you put your trust in the hands of our team.
Reviews for Texas State Optical Bandera
"Dr. Perez is always professional and gives a thorough exam. She is amazing!"
"Did amazing and were very helpful throughout the whole process!"
"Dr. Perez and her staff are truly wonderful! They take the time to explain each eye test to you and its purpose. She genuinely listens to our concerns & educates us about our eyes. The level of customer service delivered by her & her staff is phenomenal! My family & I have been her patients for several years & highly recommend her to everyone!"
"The staff is awesome. The whole atmosphere and energy of the place is so great. Dr Perez demonstrated expertise taking time to explain my condition in detail and answer all my questions with patience."
"They got me the right pair I needed for my eyes. Everything was fast and smooth process highly recommend"
"Everyone was super helpful and nice. We will definitely be back again."
"I have been seeing Dr. Perez the past 2 years and have always received the best care. The staff is always so nice and professional. Dr. Perez is very thorough at explaining your eye health to you. This is truly the best eye care I’ve ever received, and I’ve been wearing glasses for about 30 years now."
"I LOVE Dr Perez and all of her staff at the Texas State Optical at Bandera/1604!! They are AWESOME!! They all know me by name as I know them as well. They are SO friendly, helpful, knowledgeable, professional, and just WONDERFUL!! I cannot say enough good things about them!! I HIGHLY recommend them!!!!"
"Great staff. Very helpful. Fabulous doctor!"
"Very kind staff, goes out of their way to help customers. Great eyeglasses collection to choose from."
"My first eye exam in 20 years. It was the best experience I’ve ever had with eye exams. Because I’ve never worn glasses they made the decisions unbelievably easy. All of my needs and questions resolved in a very professional manner and yet it felt like we were just sitting down at the dinner table and talking."
"I called and made an appointment and of course they were very prompt and accommodating with my needs. I absolutely love this office. They’re courteous helpful. Explain everything and terms that I understand. Always look out for the best financial option for me. Help me pick out the right pair of glasses for my face and my structure, so polite and helpful. I just cannot say how much I really like. Going to this office. They are the best"
"If you want to see friendly, caring and knowledgeable staff, you will find that at TSO- Bandera. In the past I have gone to the big chains, but never saw the same Dr. the next year. And often the name of the Dr I made an appt with was never the one I saw. I don't have terrible vision, but as I get older I realize how important it is and I need more continuity of care. You never really realize how bad the service is that you're getting until you go some place and experience superior service. If you're like me and your insurance just changed and you're deciding whether to stay with the big chains you've experienced or see what else is out there... I would encourage you to go to TSO- Bandera Rd, and I bet you will see that there is more for you than what you've been settling for. The Dr. is friendly and patient. I always feel such pressure with the, "Is 1 better or 2?" Sometimes neither seems good or they seem the same and all I can think about is making a wrong choice and not getting the prescription I need. I take so long because my vision is so important, and she never made me feel bad as I kept asking her to show me the choices again... and again. She could feel my angst and assured me it was okay and that no matter what I was going to get glasses that would work for me. I could tell she really cared and wanted the best for me. I believe God calls people to do what they love and care about people as a way to minister to others. In life, I think some people work a job and others are called to a ministry in their work and I believe you can tell the difference. I felt like all of the employees seemed to be called to a ministry through their work rather than just doing a job. They have a heart to serve people. The entire staff was friendly, patient and caring! I have found the continuity of care that I know I have needed. Independently owned companies that provide as good or better quality services than the conglomerates need to be supported by the local community. TSO-Bandera understands the art of the heart and truly values the meaning of service which is displayed by each staff member. This is not common in our world today and I felt the need to acknowledge their hard work and effort in wanting to do the best job possible because they clearly value people. I don't exactly know when our society started blurring the definition of and value of service, but this company still has the VISION to SEE what really matters. Thanks, TSO-Bandera staff. Never tire of doing good. I appreciate the service from the heart today...from all of you. If you are someone trying to make a decision on where to go for an eye exam and glasses, I believe you will appreciate the staff and service at TSO-Bandera, so don't hesitate to make an appointment and see for yourself. The reviews helped me to decide to go and the experience will keep me going back. I just want you to know that they are not fake reviews, and I felt the need to add one more because good service is hard to come by! TSO-Bandera is a great choice that will provide you with true service! DW : )"
"They understood my concern n examined me. Explained everything. Have brand name glass frames to choose from. I always end up choosing two pairs. Thank you to all the friendly employees."
"There is not enough space and not enough stars to describe the employees and the care provided by this young professional. If your not a patient here, you should be!"
"Dr. Perez and her staff are a delight. Always friendly and courteous. I LOVE the care that I receive at every appointment. Dr. Perez takes the time to thoroughly explain the condition and health of my eyes. She turns the computer screen around and shows me all the charts and graphs and patiently answers all my questions. I never feel pressured to purchase glasses, yet she always gives the advice that is best for my eyes while still allowing me to make a personal decision. It is always such a pleasant experience. THIS is how it’s done! Dr. Perez and her staff are top-notch. Highly recommend!"
"Staff was very friendly. Dr. Perez did a thorough exam and was able to catch some issues that previous providers did not."
"From the front office staff to Dr. Perez, I was treated with utmost professionalism. As a patient all my concerns were addressed with knowledge and genuine consideration. Each step of the process was explained clearly and concisely. At the end of the visit all the scans and tests were reviewed thoroughly. This was my first time here. My daughter recommended this place to me, now I highly recommend this vision center!"
"I could not be happier with the service and professionalism of this office. Dr. Victoria is awesome and always make you feel special when you come in for your appointment. The entire staff is top notch. It is easy to be on edge when showing up for a doctor visit, but this place truly makes you feel like family. May God truly bless the office of Dr. Victoria Perez."
"My family has been coming for years. The staff and Dr. Perez are all so sweet and helpful."
"I had a wonderful experience for my annual vision exam. Doctor Perez explained in details the results of the scans and the health and condition of my eyes. It was my first time at this location but certainly will continue to come here for my future eye exams and prescription glasses. The entire team is excellent and the friendly reminders are helpful to ensure timely arrival and keep track of appt. I am very happy with the entire experience. Thank you!"
"Everyone at TSO Bandera is very professional and friendly. All my concerns were answered. Highly recommend TSO Bandera."
"Many thanks to the Dr. Perez and her truly professional staff @ Texas State Optical. Their excellent expertise and overall quality coupled with a great “service with a smile” attitude have secured us as customers. Way to go!!!"
"Always a great experience! Very professional and efficient. The entire staff is very friendly. Highly recommend."
"I really love this place. I have been going here since I first moved to San Antonio and the staff has always been very kind and welcoming. There is rarely any wait time and they explain everything to you and make sure that you fully understand what's going on with your eyes as well as what to look out for in the future and what to be aware of. It's honesty the best experience I've had for an eye doctor."
"I can be a bit difficult when it comes to my eye health needs but the staff and Dr. Perez are all so great and helpful and Dr. Perez always keeps every option available in mind when it comes to making sure my eye health and vision are a top priority! I would always recommend her and the rest of her staff for any vision issues to be resolved and to make the patients feel like family as well! A++++ is the grade I give the Bandera Rd. TSO office."
"Dr. Perez and the whole staff of TSO Bandera are amazing! They are friendly and always have a smile on their faces. They go above and beyond for their patients. I recommend them to anyone who asks for a place for vision care."
"This is the optical experience I believe most service providers should strive for. 1. At the counter - super professional and friendly. Only requested new information didn’t have re-hash already provided. Had all the technology tools to be most efficient. 2. Pre-exam vitals: latest technology and very knowledgeable technicians - not fumbling around and lost. Very organized and prepared. 3. Dr’s Exam: Dr. Perez was very friendly, very knowledgeable, very personable and with very relevant options and recommendations. She is not too stuffy or too busy to have a talk about vacation, etc. 4. Ordering Glasses: Exceptional service, very knowledge about all the various frames, insurance coverage, and what is best fits my features. A super great team! They all work together! TSO at Bandera and 1604 is where I hope to continue doing business and highly recommend for all others."
"I have been going to this TSO office for 5 years and wouldn’t go anywhere else. The front desk staff are very friendly and knowledgeable. Appointments are easy to get. Dr. Perez has the latest technology to assess your eye health and explains all of the results during your visit. She works with your needs and wants regarding the right type of glasses and contacts that will work best for you. Highly recommend them for all of your vision needs."
"Dr. Is very knowledgeable and allows you to ask questions. She is very kind and patient. Her staff are very friendly."
"Wife and I went in for Vision check and new glasses. Extremely friendly and helpful people. Highly recommend everyone to make them first call ."
"Great experience! The staff is super friendly and they tool care of all of my needs!"
"Friendly staff,, professional service and responsive too. All are wonderful to work with. They take excellent care of you and take the time to get to know you. I highly recommend."
"The girls in this office are very informative. From the minute you walk in the door they are great spirited and pleasant to deal with. The doctor is very knowledgeable and thorough. The best eye care service you could ever have."
"The facility was clean and all personnel are attentive. Dr. Victoria Perez was very thorough during the eye exam and provided a detailed description of the exam results . She is very patient and understanding. All my concerns and questions were answered giving me piece of mind."
"The staff is amazing and always cheerful! Highly recommend seeing Dr. Williamson, she is very personable, informative and guaranteed to make you smile and laugh!"
"Been a customer for 5 years. Staff is always friendly and nice and they explain everything and never rushed!"
"Excellent service! The exam was great with all the technology."
"Excellent service very pleased. I’ve been going there for years Thank you, staff. ❤️❤️"
"I want to thank Dr. V Perez for everything you are doing to help me. I am so blessed to have you as my Ophthalmologist. I appreciate your kindness and gentleness toward me. And your friendly staff are awesome."
"Dr. Perez and her staff are amazing. Dr Perez has exceptional bedside manners. She doesn't rush through the appointment time but takes her time and gets to know me as a patient as well. I was bummed she moved offices but I followed her and I'm glad I did, definitely worth the drive."
"The office is very professional and clean. The doctor is amazing and explains every thing to you clearly. Best eye doctor ever!"
"GREAT experience! If you are looking for a new eye doctor this is the place."
"The staff provides great service! Always treated with excellent care from start to finish."
"Very professional staff and I like their use of advanced technology tools during the eye exam. They are friendly and helpful and I prefer to support a local business"
"The staff is always friendly and accommodating."
"Absolutely love coming here. I've been taking my son for 4 years now to Dr.Perez. The entire staff is just amazing and very good with people. They have always been very patient with my son, who is autistic but loves to talk to people. Definitely recommend going."
"Great working with the folks at TSO very friendly and easy to work with. Left feeling 100% satisfied with my purchase. Definitely recommend this business. They went above and beyond on customer service."
"I’ve been coming here for my eye appts since about 2018 and I’ve always been very pleased!! My favorite part is that I don’t have to get my eyes dilated and they give you your prescription. Love this office!!"
"Great service from the Dr to her staff. Will definitely use them again"
"Thank you for providing great service."
"Dr. Perez was very thorough and explained all of her findings during the exam. She also saved me a lot of money by pointing out that a medical eye exam was not necessary at the time. Her staff was wonderfully kind and provided explanations for all costs and tests. This is the best optometry experience I have had in years. I’m so thankful to have found this practice and Dr. Perez."
"Dr Perez and staff always treat me well."
"Our family loves coming here. They are very welcoming and informative. They took the time to show my son how to put contacts on and off."
"First time I use this location for my eye glasses needs, I was absolutely impressed by the modern equipment they use in completing my eye exam, not to mention the employees and Dr Perez are all so amazingly friendly and helpful, they provide awesome service that one sometimes think is no longer given in these days. The selection of frames to chose from is truly incredible, my wife and I will always return to this TSO location for all our eye care needs."
"Awesome all in one eye care! Very professional and friendly staff and Dr! Highly, highly recommend them!"
"Very professional. Felt at ease and well informed."
"I love TSO-Bandera! I have not had historically good experiences with eye doctors and Dr. Perez and her staff are wonderful. They listen, are pleasant, and always make you feel seen and heard. The fact that each person at TSO-Bandera takes the extra time to chat gives your experience a personal touch that is so nice. Love them! If you're looking for a new eye doctor, you've found them."
"Wonderful staff and state of the art equipment. The test performed were explained to me in detail as well as my results . I definitely would recommend to any one for eye care and will be definitely returning for my next eye exam."
"Thank you for the great experience, everyone in t he office was great, helpful and knowledgeable,love my new 8k glasses!:)"
"Great appointment at TSO Bandera! Dr. Perez is knowledgeable, caring and approachable. She truly cares about eye health and takes the time to answer any questions. The opticians, Ruben and Sonia are wonderful and took the stress out of selecting glasses.The check in/check out process was incredibly easy. Many thanks!!"
"I had a fantastic experience at TSO Bandera. The staff was exceptionally knowledgeable and friendly, providing thorough eye examinations. The modern equipment and technology used for testing were impressive. Dr. Victoria Perez took the time to explain my eye health and answered all my questions with patience. The selection of eyeglasses was extensive, and the staff helped my family find the perfect pair. Overall, a top-notch optometry clinic with excellent service and a welcoming atmosphere. Highly recommended!"
"Absolutely amazing experience!"
"Thank you Dr Perez and the rest with the staff. Great selection of frames. Staff is always very helpful and patient ."
"First time appointment. Very nice and clean area. The front end receptionist was very nice and informative about my insurance. The 2nd young lady was very professional and confident. When I met the Dr I was amazed at her youthful appearance. She was very professional , informative and knowledgeable. The young man that helped me with glasses was very nice, confident. Glasses were reasonably priced. In all very good appointment."
"Dr. Perez and the staff at TSO optical are incredible! They go out of their way to give the best service. Always insightful and professional - I highly recommend them!"
"This is place is awesome! The staff is kind and helpful. They explain everything from insurance related questions to purchasing frames or contacts. Exams are also well explained. Don't want to get your eyes dilated there's an option for imaging instead. Won't have to suffer the after effects of dilation. Dr. Perez is great. She explains all aspects of the exams that were completed, answers all your questions and does her best to make you understand everything before completing your appointment. Will definitely keep coming here and highly recommend everyone else to as well."
"Very Friendly and professional staff. I've been coming to Dr. Perez and practice for a number of years and it's always a pleasurable experience."
"Wonderful and supportive staff. Professional and friendly. First appointment and impressed with eye-care as primary concern over products and sales. Patient approach, instead of customer model. Great location, too. Dr. Perez is very knowledgeable and helpful."
"Great staff and great service. Would definitely recommend for your vision needs."
"I love this place so much!!! It’s the people that work there and Dr. Perez is amazing! She go’s above and beyond your expectations of service… Theses people really care and are just awesome!!!"
"This place is very professional and have a great attention to details for your needs. Will continue to come here ."
"Friendly staff. Exam was thorough and efficient!"
"LOVE this team. Everyone is friendly, helpful, not pushy. They’re thorough and considerate. Office Manager Mike was so helpful! Everyone everyone everyone in this office is just so kind."
"Dr Perez and her staff are top notch! Keep up the good work! Definitely glad I found this vision practice!"
"Visited TSO with Dr Victoria Perez for my annual vision exam. They are very professional caring facility. Dr Victoria Perez explains everything with patience and caring approach. She listens and answers questions that might come up. Would highly recommend this facility to anyone that needs vision care exams."
"This office is absolutely amazing. I am giving them a five star rating. I had some difficulty navigating between my medical benefit and my vision benefit and they were able to explain in simple terms which one would work the best financially.it worked out great. Everybody in the office is so kind and professional, and I just had an overall great experience I use to hate going to the eye doctor, and that is no longer the case."
"Friendly staff, knowledgeable and very helpful."
"I’ve been a customer of the Texas State Optical at Bandera road for many years. Everyone in their staff from the receptionist, Shantel, Dr. Perez, and Ruben are very friendly and professional. Their customer service is outstanding and all procedures are explained in detail."
"Great and knowledgeable service every time!!"
"Friendly and professional"
"An absolutely great eye exam, the best I've had here in Texas. Thorough, professional and explained everything to you in detail."
"Dr. Victoria Perez is friendly and knowledgeable she is more than a optometrist she is certified by the Texas State Board of Optometry as a Therapeutic Optometrist as well as an Optometric Glaucoma Specialist. I would recommend her to anyone especially seniors."
"Can't say anything bad about this place or these folks awesome doctor the entire staff is super helpful and friendly The only eye doctor I go to in Texas"
"There are not enough good things I can say about Dr. Perez! Due to my horrible vision I am a very difficult patient to fit for contacts, she and her staff at TSO have always taken their time working with me to make sure I get what works best for my needs. My family of five has been seeing Dr. Perez at this location for 5 years now and I will continue to recommend her to all my family and friends! Very knowledgeable doctor and staff!"
"For being my first time with TSO- the experience and the service was outstanding- the team including with Michael went above and beyond for my needs! Will definitely bring my family! Thank you"
"Everyone was so nice at this TSO. It was a great experience. Thanks so much! 😊"
"She is efficient, professional, clear in all her explanations. She is friendly and welcoming. Her staff is the same in all aspects.She is genuine in her care of my eyes."
"This was our first visit and I can not rant and rave enough about how amazing everyone is here! The staff is incredible and Dr Perez is absolutely wonderful. Hands down a great experience!"
"Great service, knowledgeable and helpful to finding the best glasses to meet your needs. We were in for about 2 hours today looking at glasses. The selection was great and many brands of various prices were available. In addition many options of color, sizing and preferences were able to be swapped out. I just bought my kids glasses but won’t ever return to target optical as I loved our experience and the helpful staff. I highly recommend if you need glasses and like variety, friendly staff and good deals. We had great customer service with Mr. Valadez, Thank you!"
"I trust Dr. Perez more than any optometrist I have seen in 20 years . She listens and her staff are great . Highly recommend!"
"Very friendly and the customer service was excellent. The visit was very informative and the front staff was very helpful. It was a fun and educational experience learning about our eyes. They were family friendly and had service with a smile and laughter. I would recommend TSO and this location to everyone I know."
"Dr. Perez is the ultimate professional. She really cares about her patients and offers the best solution. I highly recommend this practice."
"This was my first time here and every staff I encountered was nice and friendly. I felt my exam was very thorough and doctor took her time to explain the results of the different tests. I read so many positive reviews prior to my visit and i can totally see why. I recommend this place for all your vision needs."
"So happy we came across this office! It was clean, comfortable, and every staff member we interacted with was patient and kind. They spoke to my daughter like a person. The doctor was knowledgeable and we never felt rushed. Such a great place, I scheduled my eye exam before we left."
"I want to highly recommend Texas State Optical- Bandera Rd. The staff is well trained and professional. I have yet to wait more than 10 minutes before being seen. The optometrist, Dr. Victoria Perez is very knowledgeable and has great listening skills. It feels like a collaborative effort. Many practioners do not take into consideration the challenges the patient faces, she does."
"We have many health issues. The staff were all pleasant and patient. They answered all of our questions and encouraged us to ask more questions as we needed to. We would recommend them to everyone. Thank you for the great care. The Montgomery’s"
"I showed up very early for my appointment, staff was awesome at fitting me in rather than sending me home. Doctor was very patient, explained everything and shared interesting health information. Process was also great through glass frame selection. All in all great place - great service This was my first eye appoint in over 14 years"
"First time coming to this clinic! The check in was easy and the staff was very helpful and friendly. Office was very nice and everyone was professional!"
"My family has been going here for 3 years! Best customer service and the doc is so informative. They don't try to up charge you on your glasses. It is truly whatever you want. The staff, nurse, doc, and techs are all amazing! I appreciate their professionalism very much! GO HERE! YOU WILL NOT BE DISAPPOINTED!"
"From the moment you walked into office and were greeted it was a positive experience. Receptionist was polite and a real professional. Filled out standard paperwork with no issues. Back to do eye exam and then met with doctor who was personable, professional, and very knowledgeable!! Couldn't ask for better experience and highly recommend to anyone needing!!"
"Thank you to the team of TSO for the great and professional service to me. Every one was very helpful and with big smiles. It made my first visit very comfortable and enjoyable. Thanks!"
"Great and happy experience! I wasn’t looking for a new office (insurance changed) but so glad it did!! Everyone was so incredibly nice and joyful! Dr. Perez was very thorough, knowledgeable and helpful. I still can’t get over how kind each staff member that helped us was!"
"Absolutely wonderful experience! Staff was friendly, professional, and thorough. This is the place to come to for expert eye care"
"TSO was recommended by a friend. I was not disappointed. The doctor was competent, informed, and communicative….and nice! Staff patiently and efficiently explained to me my eyewear options ‘til I understood. I don’t usually post reviews but was compelled to this time."
"I love all the staff at this location, they are all very friendly, kind ,and professional, I always feel comfortable and feel that I am getting the best care possible ."