Patient Reviews
Patient Reviews
At Texas State Optical Bandera, our professional team provides comprehensive services that are customized to exceed your needs for healthy vision. Our highly skilled team of optometrists is excited to treat patients in San Antonio, TX, finding the right solution for you with our advanced technologies and medical backgrounds. Providing safe, effective care is our top priority, and we are here to help improve and manage your ocular health and vision. In our time with patients, our staff has had the satisfaction of getting many endorsements from patients of all sorts who have experienced our first-class care themselves. We welcome prospective patients to look through our sizable library of reviews and envision the results you might achieve when you put your trust in the hands of our team.
Reviews for Texas State Optical Bandera
"Dr. Perez and her staff are amazing. Dr Perez has exceptional bedside manners. She doesn't rush through the appointment time but takes her time and gets to know me as a patient as well. I was bummed she moved offices but I followed her and I'm glad I did, definitely worth the drive."
"The office is very professional and clean. The doctor is amazing and explains every thing to you clearly. Best eye doctor ever!"
"GREAT experience! If you are looking for a new eye doctor this is the place."
"The staff provides great service! Always treated with excellent care from start to finish."
"Very professional staff and I like their use of advanced technology tools during the eye exam. They are friendly and helpful and I prefer to support a local business"
"The staff is always friendly and accommodating."
"Absolutely love coming here. I've been taking my son for 4 years now to Dr.Perez. The entire staff is just amazing and very good with people. They have always been very patient with my son, who is autistic but loves to talk to people. Definitely recommend going."
"Great working with the folks at TSO very friendly and easy to work with. Left feeling 100% satisfied with my purchase. Definitely recommend this business. They went above and beyond on customer service."
"I’ve been coming here for my eye appts since about 2018 and I’ve always been very pleased!! My favorite part is that I don’t have to get my eyes dilated and they give you your prescription. Love this office!!"
"Great service from the Dr to her staff. Will definitely use them again"
"Thank you for providing great service."
"Dr. Perez was very thorough and explained all of her findings during the exam. She also saved me a lot of money by pointing out that a medical eye exam was not necessary at the time. Her staff was wonderfully kind and provided explanations for all costs and tests. This is the best optometry experience I have had in years. I’m so thankful to have found this practice and Dr. Perez."
"Dr Perez and staff always treat me well."
"Our family loves coming here. They are very welcoming and informative. They took the time to show my son how to put contacts on and off."
"Awesome all in one eye care! Very professional and friendly staff and Dr! Highly, highly recommend them!"
"First time I use this location for my eye glasses needs, I was absolutely impressed by the modern equipment they use in completing my eye exam, not to mention the employees and Dr Perez are all so amazingly friendly and helpful, they provide awesome service that one sometimes think is no longer given in these days. The selection of frames to chose from is truly incredible, my wife and I will always return to this TSO location for all our eye care needs."
"Very professional. Felt at ease and well informed."
"I love TSO-Bandera! I have not had historically good experiences with eye doctors and Dr. Perez and her staff are wonderful. They listen, are pleasant, and always make you feel seen and heard. The fact that each person at TSO-Bandera takes the extra time to chat gives your experience a personal touch that is so nice. Love them! If you're looking for a new eye doctor, you've found them."
"Wonderful staff and state of the art equipment. The test performed were explained to me in detail as well as my results . I definitely would recommend to any one for eye care and will be definitely returning for my next eye exam."
"Thank you for the great experience, everyone in t he office was great, helpful and knowledgeable,love my new 8k glasses!:)"
"Great appointment at TSO Bandera! Dr. Perez is knowledgeable, caring and approachable. She truly cares about eye health and takes the time to answer any questions. The opticians, Ruben and Sonia are wonderful and took the stress out of selecting glasses.The check in/check out process was incredibly easy. Many thanks!!"
"I had a fantastic experience at TSO Bandera. The staff was exceptionally knowledgeable and friendly, providing thorough eye examinations. The modern equipment and technology used for testing were impressive. Dr. Victoria Perez took the time to explain my eye health and answered all my questions with patience. The selection of eyeglasses was extensive, and the staff helped my family find the perfect pair. Overall, a top-notch optometry clinic with excellent service and a welcoming atmosphere. Highly recommended!"
"Absolutely amazing experience!"
"Thank you Dr Perez and the rest with the staff. Great selection of frames. Staff is always very helpful and patient ."
"First time appointment. Very nice and clean area. The front end receptionist was very nice and informative about my insurance. The 2nd young lady was very professional and confident. When I met the Dr I was amazed at her youthful appearance. She was very professional , informative and knowledgeable. The young man that helped me with glasses was very nice, confident. Glasses were reasonably priced. In all very good appointment."
"Dr. Perez and the staff at TSO optical are incredible! They go out of their way to give the best service. Always insightful and professional - I highly recommend them!"
"This is place is awesome! The staff is kind and helpful. They explain everything from insurance related questions to purchasing frames or contacts. Exams are also well explained. Don't want to get your eyes dilated there's an option for imaging instead. Won't have to suffer the after effects of dilation. Dr. Perez is great. She explains all aspects of the exams that were completed, answers all your questions and does her best to make you understand everything before completing your appointment. Will definitely keep coming here and highly recommend everyone else to as well."
"Very Friendly and professional staff. I've been coming to Dr. Perez and practice for a number of years and it's always a pleasurable experience."
"Wonderful and supportive staff. Professional and friendly. First appointment and impressed with eye-care as primary concern over products and sales. Patient approach, instead of customer model. Great location, too. Dr. Perez is very knowledgeable and helpful."
"Great staff and great service. Would definitely recommend for your vision needs."
"I love this place so much!!! It’s the people that work there and Dr. Perez is amazing! She go’s above and beyond your expectations of service… Theses people really care and are just awesome!!!"
"This place is very professional and have a great attention to details for your needs. Will continue to come here ."
"Friendly staff. Exam was thorough and efficient!"
"LOVE this team. Everyone is friendly, helpful, not pushy. They’re thorough and considerate. Office Manager Mike was so helpful! Everyone everyone everyone in this office is just so kind."
"Dr Perez and her staff are top notch! Keep up the good work! Definitely glad I found this vision practice!"
"Visited TSO with Dr Victoria Perez for my annual vision exam. They are very professional caring facility. Dr Victoria Perez explains everything with patience and caring approach. She listens and answers questions that might come up. Would highly recommend this facility to anyone that needs vision care exams."
"This office is absolutely amazing. I am giving them a five star rating. I had some difficulty navigating between my medical benefit and my vision benefit and they were able to explain in simple terms which one would work the best financially.it worked out great. Everybody in the office is so kind and professional, and I just had an overall great experience I use to hate going to the eye doctor, and that is no longer the case."
"Friendly staff, knowledgeable and very helpful."
"I’ve been a customer of the Texas State Optical at Bandera road for many years. Everyone in their staff from the receptionist, Shantel, Dr. Perez, and Ruben are very friendly and professional. Their customer service is outstanding and all procedures are explained in detail."
"Great and knowledgeable service every time!!"
"Friendly and professional"
"An absolutely great eye exam, the best I've had here in Texas. Thorough, professional and explained everything to you in detail."
"Dr. Victoria Perez is friendly and knowledgeable she is more than a optometrist she is certified by the Texas State Board of Optometry as a Therapeutic Optometrist as well as an Optometric Glaucoma Specialist. I would recommend her to anyone especially seniors."
"Can't say anything bad about this place or these folks awesome doctor the entire staff is super helpful and friendly The only eye doctor I go to in Texas"
"There are not enough good things I can say about Dr. Perez! Due to my horrible vision I am a very difficult patient to fit for contacts, she and her staff at TSO have always taken their time working with me to make sure I get what works best for my needs. My family of five has been seeing Dr. Perez at this location for 5 years now and I will continue to recommend her to all my family and friends! Very knowledgeable doctor and staff!"
"For being my first time with TSO- the experience and the service was outstanding- the team including with Michael went above and beyond for my needs! Will definitely bring my family! Thank you"
"Everyone was so nice at this TSO. It was a great experience. Thanks so much! 😊"
"She is efficient, professional, clear in all her explanations. She is friendly and welcoming. Her staff is the same in all aspects.She is genuine in her care of my eyes."
"This was our first visit and I can not rant and rave enough about how amazing everyone is here! The staff is incredible and Dr Perez is absolutely wonderful. Hands down a great experience!"
"Great service, knowledgeable and helpful to finding the best glasses to meet your needs. We were in for about 2 hours today looking at glasses. The selection was great and many brands of various prices were available. In addition many options of color, sizing and preferences were able to be swapped out. I just bought my kids glasses but won’t ever return to target optical as I loved our experience and the helpful staff. I highly recommend if you need glasses and like variety, friendly staff and good deals. We had great customer service with Mr. Valadez, Thank you!"
"I trust Dr. Perez more than any optometrist I have seen in 20 years . She listens and her staff are great . Highly recommend!"
"Very friendly and the customer service was excellent. The visit was very informative and the front staff was very helpful. It was a fun and educational experience learning about our eyes. They were family friendly and had service with a smile and laughter. I would recommend TSO and this location to everyone I know."
"Dr. Perez is the ultimate professional. She really cares about her patients and offers the best solution. I highly recommend this practice."
"This was my first time here and every staff I encountered was nice and friendly. I felt my exam was very thorough and doctor took her time to explain the results of the different tests. I read so many positive reviews prior to my visit and i can totally see why. I recommend this place for all your vision needs."
"So happy we came across this office! It was clean, comfortable, and every staff member we interacted with was patient and kind. They spoke to my daughter like a person. The doctor was knowledgeable and we never felt rushed. Such a great place, I scheduled my eye exam before we left."
"I want to highly recommend Texas State Optical- Bandera Rd. The staff is well trained and professional. I have yet to wait more than 10 minutes before being seen. The optometrist, Dr. Victoria Perez is very knowledgeable and has great listening skills. It feels like a collaborative effort. Many practioners do not take into consideration the challenges the patient faces, she does."
"We have many health issues. The staff were all pleasant and patient. They answered all of our questions and encouraged us to ask more questions as we needed to. We would recommend them to everyone. Thank you for the great care. The Montgomery’s"
"I showed up very early for my appointment, staff was awesome at fitting me in rather than sending me home. Doctor was very patient, explained everything and shared interesting health information. Process was also great through glass frame selection. All in all great place - great service This was my first eye appoint in over 14 years"
"First time coming to this clinic! The check in was easy and the staff was very helpful and friendly. Office was very nice and everyone was professional!"
"My family has been going here for 3 years! Best customer service and the doc is so informative. They don't try to up charge you on your glasses. It is truly whatever you want. The staff, nurse, doc, and techs are all amazing! I appreciate their professionalism very much! GO HERE! YOU WILL NOT BE DISAPPOINTED!"
"From the moment you walked into office and were greeted it was a positive experience. Receptionist was polite and a real professional. Filled out standard paperwork with no issues. Back to do eye exam and then met with doctor who was personable, professional, and very knowledgeable!! Couldn't ask for better experience and highly recommend to anyone needing!!"
"Thank you to the team of TSO for the great and professional service to me. Every one was very helpful and with big smiles. It made my first visit very comfortable and enjoyable. Thanks!"
"Great and happy experience! I wasn’t looking for a new office (insurance changed) but so glad it did!! Everyone was so incredibly nice and joyful! Dr. Perez was very thorough, knowledgeable and helpful. I still can’t get over how kind each staff member that helped us was!"
"I love all the staff at this location, they are all very friendly, kind ,and professional, I always feel comfortable and feel that I am getting the best care possible ."
"Absolutely wonderful experience! Staff was friendly, professional, and thorough. This is the place to come to for expert eye care"
"TSO was recommended by a friend. I was not disappointed. The doctor was competent, informed, and communicative….and nice! Staff patiently and efficiently explained to me my eyewear options ‘til I understood. I don’t usually post reviews but was compelled to this time."
"Dr Perez was great, very helpful, answered all my questions and fully explained her diagnosis! The staff was very friendly and helpful as well. This doc earned my business as a loyal customer."
"Dr Perez did an emergency eye exam, diagnosed a detached retina, and referred me to an ophthalmologist that specializes in retina surgery. She and the staff were great about working me into the schedule on a busy Saturday morning."
"Appreciate everyone at TSO for helping me with my contacts and glasses!"
"Personalized service. Great customer service, great selection of frames and friendly staff. TSO brings back fond memories from my mother who would get her vision/frames at a TSO in McAllen back in the late 70s. This TSO In San Antonio is easy to access from 1604/Bandera."
"I have had the best experience! This was my son’s first time getting an eye exam & they were so kind & patient. There’s a cute kids area and the staff are hands on in giving him a great experience as well."
"Great office with very professional and extremely pleasant staff!"
"I called because I woke up with eye pain and the receptionist (Rosie) worked me in the same day! When I arrived I was given paperwork and taken back with no wait , and the technician was very calming and sweet. Dr.Perez was so knowledgeable and explained my condition thoroughly with one of the best bedside manners I’ve ever experienced at a doctor office. I was brought to the optical side for checkout and although I wasn’t purchasing glasses the optician (Sonia) was patient and answered all my questions . 10/10 experience here! The office is clean, organized, and the staff makes you comfortable from the phone call to the check out. -it’s been a week since my visit and they even reached out to me to see how I’m feeling after using the medication. 100% recommend!"
"Professional, friendly and courteous staff. Very clean facility. Dr. V. Perez answered all my questions and made me feel at ease with all my concerns. Thank you!"
"This office always give satisfactory service and amazing medical advice for vision"
"Dr.Perez is extremely professional and helpful. Whenever it comes to anything you don’t know about, especially your health, you want a professional that is able to educate you on your situation and your solution aka a trusted advisor and that’s exactly what she is. Thank you guys again for helping me!"
"TSO Bandera is amazing. Dr. Perez is extremely caring with patients and her staff are extremely nice. Shout out to Ruben for helping me with all my glasses and being patient with me. I wouldn’t go anywhere else and I strongly recommend them for you and your family."
"Dr. Perez was amazing as always. The staff members were kind and helpful!"
"All staff are professional the doctor answers all your questions explains everything and takes her time, they have high-tech technology. Their glasses, styles and selection are on point had a great experience from the moment I called to make an appointment to the very minute I stepped out of that door. Thanks guys."
"Wonderful staff and great selection of eyewear! I typically have eye, dental and doctor anxiety but not at Texas State Optical. My family I are welcomed right away and the staff at Texas State Optical actually make the exams fun! We won't be going anywhere else for eye care."
"First visit, had a Amazing visit with everyone. Thanks for all your help...😎👍"
"Dr. Perez is very professional, thorough, and friendly. You can tell that she genuinely cares about your vision being the best that it can be. Her staff shows the same dedication to making your visit as friendly as possible making for a very relaxing experience. Large selection of eyewear to choose from. Highly recommend."
"Every visit the staff is so welcoming and accommodating! I’ve loved every experience I’ve had and will continue to favor this location over others!"
"I have been going to this TSO for many years. I absolutely love the care and the quality that I receive. I highly recommend. I love Dr. Victoria Perez."
"Absolutely the best. Dr. Perez and staff top in their field. Myself and my family will always be loyal and happy customers"
"Great staff, great service, and clean office!"
"The Doctor and Staff went above and beyond with my child…very nice and patient. Great experience!!!"
"It's always a pleasure visiting with Dr. Perez and her staff. All are very professional and their diagnostic eqpt are up-to-date. She has provided for my eye care for the past 3 years."
"Dr Victoria Perez was so awesome! She explained everything and was great with my 10 year old daughter! ❤️"
"This doctor was recommended to me by another provider. I am very particular about my providers but I loved everything about this office. They told me my cost prior to coming in, told me again when I got there and the services were very clearly laid out for review. I was impressed with the advanced technology used and the friendliness of all the staff including the doctor. I have a new eye doctor! She addressed all of my concerns and ensured I had everything I could possibly need for eye health."
"I have been a client with TSO-Bandera for nearly a decade and always leave pleased with the customer service, expertise of the exam technician, and the competency of Dr. Perez."
"My husband referred me . My son and I had an awesome experience. Very thorough & also speedy! We arrived 15 mins early, was taken back almost immediately, I was able to enter all my info online when I made the appt so all I had to do was pay my copay! Very clean and organize atmosphere. The staff were very Professional and sweet ."
"Great place. Dr. And staff friendly and professional. Family has used this place for 2 yrs, and will continue."
"Been going to TSO @ this location for 5 plus years; and still please with the professionalism and friendly staff. Never had a issue with glasses and never have I felt pressure to purchase other options available."
"I’ve visited this location for the first time. Very professional staff. They helped me with all insurance questions. The doctor was knowledgeable and she covered all my concerns. On top of that the prices were reasonable for the excellent care received. Will definitely return for all future exams."
"Dr. Perez was very personable and knowledgeable. She answered all of my questions. Love my new contacts!"
"The facility was clean and all personnel followed the Corona Virus policies. Dr. Victoria Perez was very thorough during the eye exam. She is very patient and understanding. All my concerns and questions were answered giving me piece of mind."
"The staff was very friendly and professional. They explained all steps as tests were being conducted. I enjoyed my visit and would highly recommend this office to friends and family!"
"Dr. Victoria Perez is absolutely amazing! She was so helpful! Her staff there are true professionals as well. I highly recommend them."
"Doctor and all employees are very nice and extremely professional. Excellent eye exam, informative on results. Very concerned with customer happiness with frames, lenses and fit. Highly recommend! Jerry Katz"
"This was a refreshing and informative visit for my teenage daughter. I was able to receive a lot of help maneuvering through the insurance and pricing with help from Maria and Ruben. From the reception to the exams with Dr. Perez it was seamless and efficiently conducted. Choosing frames and lenses was stress free and quite comfortable. The amazing amount of beautiful frames made it helpful for my daughter to actually choose and help create the look and feel she wanted."
"As usual great and friendly staff for me and my daughter.Dr Victoria perez very kind and lovely and detailed for our annual eye exam was great experience.I highly recommend Tso bandera branch."
"Love going here. Always a great experience."
"Blown away by the service! They helped me feel so educated about my vision. I was given answers that I’ve been searching for at other eye doctors for years!"
"Everyone is so lovely nice and efficient! The level of professionalism is amazing by all workers I get to interact with!"
"I want say that Dr Perez and her staff were amazing. They were all very kind. They admitted me to the room quickly and resolved the issue with the foreign object in my eye promptly. Great price with paying out of pocket. I highly recommend Texas state optical."
"I came here for an emergency medical eye exam - I recently moved to TX with little to no idea of where to go in an “emergency eyeball situation”. Everyone at TSO was so kind and helpful, my visit was quick, efficient, and I’m already on the mend. You’ve got a new loyal customer!"
"I don’t love going to any doctor but the ease of making an appointment and getting seen is great! The staff is nice, friendly and efficient. Dr. Victoria is kind, efficient and super friendly. I love the small time feel of the place. The place is clean, it’s easy to park and walk right in. I love that they are able to run insurance before you arrive too!"
"Fast, and Friendly"
"Everyone was very kind and professional. The atmosphere was clean and updated. Dr. Perez was very knowledgeable and helpful! Thank you!"
"Dr. Perez is a fabulous OD! She’s kind, compassionate and very detailed in explaining healthcare items to you in a manner in which you understand. Love her and her staff! Love the glasses 👓 selection too!!"
"Very kind and knowledgeable doctors and staff. Glasses and contact lenses can be expensive, but definitely not the offices fault."
"Dr Perez and her staff are fabulous. They have been so great to work with and I feel like my eyes are in good hands. Love this office"
"Dr Perez and her staff are top notch!"
"I highly recommend TSO on your next eye exam. Dr Perez is the best. I will definitely to go to TSO"
"Great fast service"
"Great Service, very attentive."
"TSO Bandera was able to schedule me for a last minute appointment. Everyone was so attentive and accommodating during my visit. Dr. Perez answered all my questions and concerns. Friendly staff!"
"Tremendous experience. Waited until my contacts came in before giving five stars but they were very patient with me and my family."
"After being rudely treated at another optimist , I was lucky to find TSO! Their equipment is state of art. They all listened to my situation and offered up to date recommendations for me. It was a blessing. The first place treated me as they they did. I found TSO. Make your appointment with them. There is really no reason to go elsewhere."
"My first contact with TSO Bandera was just a glimpse into how the patient experience would be. When I called to make my daughter’s appointment, the receptionist ensured they accept our vision insurance and even looked up the authorization to give me my estimated copay. On appointment day, the receptionist, technician, and Dr. Perez were all friendly, approachable and prompt. There was little to no wait. Ruben checked us out and adjusted my daughter’s glasses. He was very friendly as well. I felt Zero pressure to purchase anything. No surprises with the copay…it was the same as the quote I was given on the phone. They also provide Optomap instead of the dreaded eye dilation which is a huge plus. Great experience from start to finish! Time to schedule MY next eye exam…"
"The customer service here is excellent. I’ve had the misfortune of scratching my glasses had to use my warranty. The efficiency and professionalism to get me my new frames has been more than I could ask for. Michael is extremely helpful as is all the office staff. Thank you for all you do!"
"Sonia has the best laugh and is very friendly! Shanti is cool too. Dr Perez was very professional and thorough. Would definitely recommend"
"Staff was friendly and efficient. Doctor was lovely and patient as always. I even got my glasses 🤓 on the same day. I was in and out rather quickly too."
"The staff from the receptionist to the technicians were awesome and friendly. Very caring. Dr. Perez is the best. Very professional and up-to-date on the latest technologies."
"Dr. Perez and her staff are truly wonderful! They take the time to explain each eye test to you and its purpose. She takes time to listen to our concerns & educate us about our eyes. The level of customer service delivered by her & her staff is phenomenal! My family & I have been her patients for several years & highly recommend her to everyone!"
"Staff was professional and very friendly. Optometrist explained in a way that I could understand and she was also very professional."
"Dr. Victoria and Her Team On Bandera and 1604 Is By Far The Best Optometrist Office. Everyone Was Very Welcoming, Friendly and Informative They Genuinely Showed That They Cared For My Vision and Answered the Concerns I Was Having With My Eyes. I’m So Grateful That I Finally Have A Really Good Optometrist To Go To."
"The staff was very knowledgeable and helpful. I left feeling confident they are taking care of my vision. I loved Dr. Perez and am excited to be back!"
"Joel Michael provides great investment management for small traders as well as market pros, with some of the best returns on profit. Clients can choose from a number of investment options and quickly upgrade as their accounts grow in value. I can't express my gratitude enough for the fantastic work he did on my account. Contact him on Email: [email protected] Whatsapp: +1(260)475-9608"
"Awesome customer service! Highly recommend Dr. Perez. :)"
"The staff was friendly and I was seen very quickly. The ophthalmologist was very knowledgeable, explained all the procedures and showed me my scans. I was very satisfied with my care. I will be taking my family here. Thank you for the great experience."
"My son and I had an issue with the replacement frames we had to order after my son damaged them, but management reached out and gave us a helping hand. I’ve never had such a positive experience. Michael made us whole again and made sure my son didn’t have to drive without glasses. I highly recommend this place. If u ever have issues they will make it right"
"This was our first time in an Optical business. My daughter had just been prescribed glasses by her doctor. This Texas State Optical had good reviews. We went in on a Saturday morning. Everyone we interacted with were friendly and helpful. I can't recall the woman's name who helped us, possibly Sofia, but she was great and made my daughter feel at ease and comfortable. She also let us know about some discount options available. They said the glasses would be ready before closing time but were ready in less than an hour. Highly recommend this place!"
"The best customer service, quickly seen and the process was very smooth!"
"I recently moved to Texas from Florida. I did an online search and decided to give Texas State Optical a try. I am so glad I chose them. The entire team was very professional and super helpful. I learned things I had no idea about and everything was explained and presented in a stress free and friendly manner. I look forward to my next appointment in a year. FYI they also have glasses and lenses and the were offered again in a no pressure no stress manner. Do yourself a favor and give Texas State Optical a try."
"Excellent service"
"Dr. Perez and staff are great! Always feel confident they are doing everything they can to help and take care of me."
"Of all my doctors, Dr. Perez is by far my favorite and the only one I look forward to appointments with. She’s incredibly knowledgeable and I always feel like I’ve learned something new after seeing her! Everyone there makes each visit so stress-free and I couldn’t ask for more. I wish Dr. Perez could be my doctor across all fields - she’s just the best!! Give that woman a vacation already!"
"Pure professionals. Highly recommend."
"Dr. Perez and staff went above and beyond to help me find the right pair of glasses. The staff at TSO Bandera is super friendly and knowledgeable on anything and everything. Also, the facility was nice and clean. I would highly recommend this place to everyone! I hope everybody has as great of an experience with TSO Bandera as I did."
"Knowledgeable doctor and friendly staff."
"Had foreign agent stuck in my eye and Dr Perez put me at ease with compassion for my situation. A real pro...she removed the object within minutes and had me on my way with follow up care instructions."
"First visit to this facility and I was quite impressed. All the staff I came into contact was very professional, personable and welcoming. Cherry on top was Dr. Victoria Perez. A consummate professional with an amazing bedside manner! Having transferred my vision care from Houston to here after 40 years, I have no regrets and feel very lucky to have her as my personal physician! Highly and extremely recommended!! Never go 5 stars because there's always room for improvement, but here in sure it'll happen!!! 😉"
"My wife and I have been to many eye doctors in our lives and by far this is the best one we have ever been to! Dr Victoria Perez and her staff are always kind, caring and tells it straight. She truly cares about her patients and remembers details. Sometimes walking in, it just feels like family. The office is clean and always decorated for the seasonal holidays. I will trust her and her staff with my families optometrist needs and no others for as long they are in business and available. I don’t want to highly recommend them because then everyone will go there and we won’t be able to get an appointment so just know that they are the best!"
"Dr. Perez is a Very friendly and knowledgeable Dr. . Her team is amazing!! Highly recommend 😁👍"
"Warm and clean atmosphere. Excellent customer sevice. Extremely thorough exam with modern technology and detailed explanation of the findings and treatment plan. Highly recommend!"
"Took my sons to get exam and glasses and the doctor was amazing and informed us of the prescription change and staff was very helpful and knowledgeable."
"From the doctors to the receptionist, this TSO has a totally Awesome staff… Dr Victoria Perez is absolutely fantastic and has created a very high level of trust with me in regard to the health care of my vision… This place would be my go to place for my vision healthcare needs even if it was not covered by my insurance provider… Most eye care locations I have been to in the past are mostly focused on selling you a new pair of glasses every year… This TSO location is 100% focused on your vision health care needs and everything else is secondary… I am really glad I found this place!"
"The staff at the bandera 1604 location were very nice and professional. They had me out in less than an hour. Highly recommend"
"Amazing staff and great ownership!"
"I don’t have a regular eye doctor and had an emergency eye problem, called and they got me right in the same day. Staff was very friendly and helpful and the doctor was thorough with my exam and treatment. Highly recommend this office for emergencies. Thanks so much!"
"Excellent TSO! Now we are becoming customers and we live in Georgetown ❤️"
"The entire staff is friendly, helpful and knowledgeable which makes office visits fast and easy. They always take the time to answer all my questions and ease all my concerns. I can't thank them enough!"
"The staff were friendly, efficient and supportive . Dr Pérez took me quickly even though they had to work me in . Dr Pérez did a great exam and was calm , intelligent and did not rush . She asked a few times if I had any questions. Pleasant visit and would highly recommend this eye center!"
"My mom had an emergent eye situation and we know better than to play around with your sight. They got us in quickly and got her seen. They were flexible with us and Dr Perez is beyond sweet. Her voice and demeanor are very calming and she is very patient and works hard to make sure her patients understand their diagnosis. Overall we will definitely be back!"
"The doctor was very profesional and give you a lot of her time to explain you problem and The treatments realeted with your problem"
"Dr. Perez was very knowledgeable and professional. Her staff was very helpful."
"Wonderful customer service for our whole family. Dr Perez, the front staff, to her technicians were all very welcoming from the moment we walked in the doors. They took the time to explain everything about our eyes with patience and care. They were very accommodating with our schedules and it’s so nice to have them open on Saturdays as well. We will definitely be making them our permanent eye care location."
"I love the staff at this location!! They have been our go to eye care professionals for about 4 years now and always delivered the highest quality of customer service I’ve ever received in a medical care facility! They have an amazing selection of eye glasses and sunglasses to choose from and are extremely helpful in picking out the right eyewear for you!"
"Great helpful staff. Really explained my eye issues and did not push sales"
"Dr. Perez and her staff were very friendly and professionally knowledgeable. They certainly deserved a five star rating."
"All staff and doctors are very nice, professional, very attentive, and they have SUPERB customer service skills. The doctor has amazing bed side manner, and you can tell she likes her patients, and cares so much. Thank you for always giving my family a great experience at every office visit."
"Awesome Dr visit"
"The service at TSO was amazing! The optometrist and staff were super nice. They found a solution for all of my family's eye troubles. Thank you TSO!"
"Very professional and nice. Explained every thing that I needed to know. I would see her again."
"Great visit comprehensive exam"
"Staff members very helpful & friendly. Optometrist very knowledgeable & extremely patient. I never felt rushed! Vision Source has amazing state of the art equipment & I will definitely refer all my friends & family!!"
"Thorough exam. Knowledgeable, and answered my questions. Friendly staff. Nice looking new facility."
"Super quick and easy appointment. Was in and out very quickly. "
"Everyone was so professional, friendly and kind. They answered all my questions and I felt like I had a good visit. They helped me find my lost car keys. I love Texas State Optical and recommend them to everyone."
"Very friendly able to help with how insurance works. Honest and realistic. Dr. Perez answered all my eye questions and taught me about my risks. Love going back to them for my eye care."
"Just finished with my appointment earlier today, extremely glad I came here! You guys will have a client for life now. Everyone was extremely friendly, welcoming and explained everything very well during the whole appointment!"
"Everyone at this place is very friendly and attentive. Dr. Perez was very thorough with her examinations, prognosis, and explaining how to rectify my situation. Great place 👁️"
"The ladies here were very professional, patient, and kind"
"Very knowledgeable and customer oriented."
"I am very pleased with the services I received from TSO (Bandera rd & 1604). While getting my prescription glasses Ruben Maciel has proven invaluable. I ended up going back three times (no fault of TSO) and Mr. Maciel was always helpful, polite, and knowledgeable. With his help, I will now be able to have the perfect glasses."
"This place is amazing! I received some of the best customer service I have ever experienced. They are patient, follow up, and communicate continuously. Recommend to anyone needing eye care or glasses’ 👍"
"My husband and I were very impressed. The office was spotless and decorated like you would your home. Everyone was very friendly. Kind and helpful. I would recommend Dr. Victoria to anyone."
"Very Professional and Detailed. We were seen within a few minutes of our scheduled appointment. Dr. Perez took her time and guided us through the examination while making the kids comfortable during the process. The staff was friendly and knowledgeable. The offices were clean and well maintained."
"I am so grateful for Dr. Perez and TSO. Dr. Perez made the investment necessary to do a complete analysis of my eyes. Because of her diligence and care for her patients, she discovered an issue that would eventually cause me to severely impact my sight. Thanks to Dr. Perez and her care and the technology she uses, I have been able to push back the situation and maintain my sight. I am ever so grateful for Dr. Perez and her staff"
"Dr. V.C. Perez is an outstanding optometrist. Her professionalism, empathy and inter-personal communications are second to none in the city and arguably the state of Texas. Her staff creates a positive atmosphere and all are knowledgeable and caring to every customer/guest. Highly recommend."
"They had my glasses in less than a week. Super professional and very friendly staff. I would recommend them to anyone."
"I highly recommend Texas State Optical on Bandera. Dr. Perez gave the most thorough eye exam I've ever had, and the staff are always friendly, helpful, and professional. They are very competent and knowledgeable."
"The office staff is so nice and friendly. The practice uses many wonderful current technology machines to check your eyes with. Dr. Perez goes into so much detail with the results of all the tests and give you so much extra information regarding your eye care. I was so happy with my entire office visit. Thank you Dr. Perez and staff for taking such great care of myself and my eyes."
"Excellent and friendly staff. Took the time to explain every detail of the visit. I have highly recommended to all my friends and family! Thank TSO!"
"Great experience. Highly recommend this office. Professional and friendly staff."
"I was pleased with my visit. Everyone was very professional and friendly."
"What a great experience I had yesterday getting my eye exam. Everyone was super friendly and knowledgeable. Excellent customer service! I will be back for sure and I definitely will recommend them to my friends and family."
"Great experience and super sweet staff helped me with a foreign object in my eye"
"This morning was my very first visit. The staff was so nice and treated me like a person and not a number. Dr Perez was so very nice and explained everything in detail wer I could understand. Her and her staff were very professional and courteous to me I would highly recommend them."
"Dr. Perez and the entire staff at TSO Bandera were so nice and attentive. I’m from Dallas and happened to find this place after my glasses broke. I will drive here every time to get my eyes checked. My husband and i love it here. Dr. Perez is so awesome and so helpful. She is so helpful with our children and explains to them the importance of wearing their glasses. We love this place!"
"Super friendly and knowledgeable. And very patient and attentive to questions. Highly recommended!!"
"Great place. Friendly and fast service. In and out within an hour."
"Great overall experience. Staff was very friendly and knowledgeable. Good verity of eyewear."
"The team is always so cordial with exceptional service. Dr.Victoria Perez really takes her time to listen to your concerns and finds the best solution. Tl"
"I would like to say that my experience with this office was top of the line. From the receptionist to the amazing Doctor and very nice tech helping choose my glasses. I have never been to a more thorough office. The polite staff made the visit very comfortable. Would recommend Texas State Optical to everyone. Keep up the great service. Glad that I chose the right office to bring my business."
"1694/Bandera location: Staff is amazing and accommodating! My 7yr old felt comfortable with all aspects of the eye exam and staff explained everything in detail for both her results and mine. Payments were discussed prior to visit and there were no additional surprise fees. Highly Rcommend !"
"Service exceeded expectations from the help desk to the lab and then to the selection of eye wear fantastic service all around"
"Dr. Perez & the entire staff is very professional, knowledgeable, and personable."
"Wonderful experience, great staff, great office, great selection, will definitely be back!"
"The doctor was so knowledgeable. I have an odd situation. I have mono vision situation, stigmatism, and I need progressive lenses. They were able to accommodate all three for me, which is very rare. The staff was friendly and timely. Great selection of contacts and glasses. They take many insurance plans. The glasses were reasonable priced with price point options. The family is as clean!!! Big deal for me. I would recommend this team. Give them a try!!! Everyone kept asking me , “Can I help you on anything?” DC"
"Very kind and got out fairly quick! Everyone was so great!"
"This was my first appointment by myself and it was a great experience. Everyone was pretty clear with what they were doing and even though they pushed the contacts on me, I still had a good time with Shantel picking out a pair of glasses. Would definitely recommend to those in need of sight."
"I had Lasik performed a few years back but just wanted to get a general checkup to see how my eyes were performing. Dr. Perez was very informative and answered all of my questions. Highly recommend and will return in the event I have any eye related issues in the future."
"Dr. Perez and her staff are awesome! They go above and beyond in helping their patients. Staff is very knowledgeable and efficient. Dr. Perez truly cares for her patients. She took time to answer all my questions and made sure I understood my options. Highly recommend this optical!"
"Great service .. starting from the front desk to Dr Perez. They were all very professional and polite"
"Family-oriented and bilingual staff are very professional and courteous. We returned several times to resolve a matter, and were treated in a kind and genuinely caring manner until the issue was resolved. Highly recommended!"
"I was in and out in a timely manner despite them being short staffed and all of the employees were so nice and talked me through everything they did!"
"This place is excellent. Every staff member I interacted with was friendly, informative, knowledgeable, patient, and understanding. As an autistic person who struggles with social situations (especially in the realm of any medical professions), they are excellent at giving direction during various eye exams, addressing questions, and working with the client. The receptionists, technicians, and Dr. Perez specifically make it an enjoyable environment. Great selection of frames with nobody pushing you around, and they even offered to (and did) replace the rubber pad on my partner's glasses free of charge. TSO is my new go-to for vision needs."
"TSO Bandera was quick, friendly and efficient. Would definitely return."
"Staff was very friendly and knowledgeable! Highly recommend this place❤️"
"Dr. Perez is absolutely amazing!! I drove all the way from corpus to see her. She made me feel comfortable. Dr. Perez was very helpful in making decisions on what glasses and contacts to order and what feels comfortable for me and my eyes. I am Tso fan for life. I absolutely recommend coming and seeing Dr. Perez."
"Friendly and personable. Make you feel at ease and comfortable. Great explanation of test results! I'd for sure recommend."
"This was my first visit and I found Dr. Perez and her staff extremely welcoming. All procedures were explained in a calm, reassuring manner. I would definitely refer this practice to anyone who needs vision services."
"Professional, knowledgeable, courteous. Clean, punctual and caring. Dr. Perez gave me assurance that we would work together to tackle my diagnosis and explained everything to my understanding. They are keepers! Thanks Dr. Perez and staff! God bless you guys!"
"This optometrist and store are awesome. Super nice staff, very professional. This was our second visit to this store, and this will be our optometrist as long as we live in this area."
"Dr. Perez and her staff were so amazing! They treated my family with such kindness most places don’t. Dr. Perez has up to date equipment and went above and beyond to help my son and I! I highly recommend her for any of your eye needs❤️ She’s the best in the San Antonio area!"
"The optometrist is very knowledgeable and friendly. Her office staff is also very friendly. The office equipment is up to date and the office is very clean. The frames are really reasonable."
"I would gladly recommend Dr. Perez to anyone! She does a very thorough examination and has always gone over the results with me in an understandable way. I felt like they have a good selection glasses and the staff was friendly and helpful."
"It was my first time here on the recommendation of a family member. I went for a glasses and contacts exam. Dr. Perez is amazing. She is friendly, knowledgeable, and very helpful in ensuring you know exactly what it is you need and all options available to you. Staff is very professional and are very welcoming. I most definitely will be visiting again."
"Exceptional service!! The staff were very friendly and welcoming. Made us feel our daughter was in good hands! Thank you! Highly recommended!"
"Dr. Perez is the best! Very professional and thorough exam. Shantel, the technician, is very nice and takes her time to explain every test. Great selection of frames. All the opticians are very knowledgeable. Would highly recommend!"
"Dr. Perez and her staff were amazing from check in to check out. They made my little one feel completely comfortable and safe during his exam and took extra time with him when he got nervous.The adult exam was wonderful as well. The entire team was extremely knowledgeable and kind. An absolutely amazing experience all around!"
"Dr. Perez is not only extremely intelligent in her industry, but truly cares about her patients health and well being. I went to another local practice who specializes in laser eye surgery. They saw me for initial consultation, noted some discrepancies for extreme eye dryness and inflammation, however wanted to push me through the process and collect $1k deposit. This lead me to Dr. Perez to get a second opinion. I did some research on her and discovered she went to one of the top optometry programs in the nation (U of H). We took the time to truly examine my eyes and get to the root of my problem. She treated my eyes for severe dry eye disease and saved me from potentially damaging them more if I were to proceed with laser eye surgery too soon, and prior to treating the existing damage to my eye. I’m now a life long customer and have switched my family eye care to her practice."
"I would definitely recommend this Office. The staff & Doc are professional, prompt, very friendly & attended the patients quickly, staff is patient & explain every step/ test they take in detail, The Doc takes her time & explains every step of every test & why, she explained in non doc people terms not Doc terminology so I understand everything & why.. I was completely please with this office.. wonderful job. KUDOS 😊😊😊😊😊😊"
"Dr.Perez and her staff are the most welcoming people and provide a great environment. They always put their patients first and provide awesome service. :)"
"Dr made good recommendation and gave encouraging options. The staff were very helpful, accommodating and welcoming. I would definitely recommend TSO..."
"Very clean and professional. Everyone is very nice and helpful. This is my new place to go for glasses from now on."
"This was my first visit here and by far the best Eye Dr I have seen in a long time. I’ve worn glasses pretty much my whole life so having eye exams was the norm for me, but most Dr’s didn’t have the bedside manner like Dr Perez did. She is so knowledgeable, caring and took her time making sure I felt like my eyesight mattered. Her office staff was friendly and atmosphere was pleasant. I wouldn’t take myself or my loved ones anywhere else! Highly recommend! So thankful to know there are doctors like her out there and I had the pleasure of getting to see!"
"I have been coming here for the past three years and have always have had a consistent experience. The staff is very nice, very thorough. I feel like they have the right equipment to get the closest fit to my prescription needed."
"Great staff and Doctor Perez is awesome, she truly loves her job and her staff go above and beyond to make sure you are comfortable with your glasses and for me it was my first time getting contacts, the ladies were very patient with watching me try to insert my contacts. Great service and great people."
"Great optometrists! Very thorough, and informative. Professional and friendly staff! Enjoyable experience!"
"Courteous, Friendly, and everyone is very nice...Dr. Perez is knowledgeable and very thorough. She explains everything to the smallest detail. She always asks if you have questions or concerns. Her staff is amazingly sweet and very professional."
"Everyone from Christine, Amber, and Dr. Victoria and the entire staff make you feel welcomed. Best value for your wellfare."
"This was my first appointment with TSO and was very pleased with the superior service, the friendliness and professionalism of the staff. Very informative and welcoming and I will definitely be back."
"All of the staff are excellent, personable, and professional. Dr. Perez is well educated and thorough. She and her staff always provide thorough answers to my questions. They definitely go the extra mile."
"Always a great experience :)"
"Everyone was awesome"
"Great doctors and awesome staff! It was great service overall for my whole family. We will certainly return."
"GREAT PLACE!"
"Check in was quick, great attention from the assistant and from the doctor."
"My daughter Bella had an eye infection I called the night before at 10 o’clock at night I was sent a text to please bring her in at 9 AM in the morning and they will work her in she was a new patient. If this is how they treat their new patients I want to be one! The doctor was friendly professional smart and very great bedside manner my daughter felt very comfortable with her and feel educated as to have it to use the medicine when she left I would recommend this place with five stars this is as good as it gets"
"I was quite surprised by the efficiency of my appt. The service was outstanding and very professional."
"Some of the nicest, friendliest staff I've ever come across. Mentioned my upcoming wedding and I feel like I have two new best friends! Dr Perez is one of the loveliest people I've ever spoken to. Professional, quick, but they all have enough time to get to know you and make sure you're comfortable **I hope y'all see this! The wedding is actually at four Texas time I wrote the wrong time down aha"
"Very professional 👏 and the respect was very good 👍."
"I love TSO. They are always so friendly, prompt, and ready to answer any of the questions we have. Our whole family goes there and I especially love seeing how great Dr. Perez and her entire staff is with our kids. Thank you!"
"I had concerns visiting the eye doctor during COVID, but I was very impressed with the staff and all the steps they took to reassure my daughter and me that our safety was their highest priority. Dr. Perez was very engaging and made both of us feel like we were the most important patients of the day. Her explanations were thorough and used layman terms to help me understand all the steps of our exams. I would highly recommend Dr. Perez and her customer service-centric staff."
"Everyone is so nice st TSO. The technician was very patient and explained what every machine did. I was very impressed with the new technology in the room. She was also very concerned about my vertigo after I ran into the wall with my shoulder. She was really sweet. Dr Perez is the best. She easily interpreted the results of the tests and answered all my questions. We even chatted about our snow storm experiences that made the exam enjoyable. The eyeglasses technician was very professional and patient as I selected my glasses. He was very easy to converse with. I would highly recommend this office."
"They are the best. My glasses are perfect and the entire staff there is awesome. Dr Perez is a gem of a young lady! Kudos to the whole team there."
"Great service. Everyone is always so friendly."
"Friendly, professional, knowledgeable staff. If you want/need help picking frames that look good on your face and with your complexion the staff is wonderful!!! The equipment is updated technology. That's important for the health of your eyes and vision!! I'm very impressed with this location/business. They're young but highly educated and take vision seriously. I felt as though they treated me like family. This was my first visit. I will be back!!!"
"Dr. Perez was amazing with my daughter, the whole staff was attentive and made sure she was comfortable and happy. She asked if we can go back tomorrow!"
"Dr Perez and her staff are extremely knowledgeable, professional and a great group of exceptional people who are here to help you. I was sad to loose my former optometrist, but after meeting Dr. Perez I'm glad I made the change! Order your glasses right there- Fantastic selection of frames. From the first visit I have been very pleased and I highly recommend to anyone."
"I won’t go anywhere else. Always an excellent experience and most importantly, I don’t feel like just another number."
"Best experience of an eye exam in a long time. Got me in and out relatively quickly and gave me answers to questions I didn't knew I had. All staff where very kind and professional."
"Many thanks to Dr. Perez and her wonderful staff. I called the office with an emergency. I was told come right over & we will fit you in! The staff was caring, concerned & made me as comfortable as possible. Dr. Perez was able to get the fleck of metal out of my eye, without any problems. Thanks again for taking such great care of my eyes."
"Everyone here was just fantastic, my kid is anxious at any kind of doctor appointment and all of the staff took the time, to take their time with him. Explaining everything they were doing and what all the instruments did. I really appreciated that, it just goes to show they actually care about what they’re doing and take pride in themselves and their work. I can’t thank you enough, for all you did."
"Excellent service. I don't know what they are doing over there but they all look fantastic! I will recommend them all the way!"
"Dr. Victoria Perez was amazing! I brought my 9 year old daughter in for a check up , seemed like she had a white speck in her eye! The Dr. was very patient and nice. Very soft spoken and knew exactly what to do! She removed whatever my daughter had implanted in her eye and she was super fast. She took the time to talk to me about what I had to do to keep up with her healing and medications. I would definitely recommend this place and Dr. Victoria."
"My mom always recommended this location after several bad experiences at another TSO. The staff is very personable and have great customer service. Dr. Perez genuinely makes you feel cared for. I left the appointment with all questions answered. Overall great experience and would recommend!"
"I have had both my eyes and my son's eyes checked here. Service has been excellent both times. I will definitely be returning when it is time for our next eye exams."
"Great service! Fastest eye dr visit I’ve ever had. Highly recommend!!"
"I was so pleased with the professionalism of everyone. No wait and very clean. I found a new eye doctor for all my needs in one place."
"Dr Perez and Sonya are excellent. They go above and beyond for their customers. I would highly recommend them."
"The staff is always super nice and welcoming! My favorite part is picking out the glasses! They make it fun and they interact!"
"Nothing but pleasant experiences each time I’ve interacted with Dr. Perez and the wonderful staff at TSO. Patient, professional and thorough. Highly recommend."
"The staff was friendly and easy to do business with . I took my 5 yr old son and they were very patient with him and his million questions 😅. De. Pérez was also very informative with his diagnosis and action plan to help him see better . I highly recommend this place. It was clean and organized. They also had really good selection of frames for all ."
"I can't say enough about doctor Victoria Perez she made me feel so much better after dealing with an eye condition that could have probably been handled over 3 weeks ago. I went to several other doctors and urgent care clinics come to find out every time I saw them the eye treatment that they were giving me was the whole reason my eyes are getting progressively worse. From the staff at the counter the young lady who did my pre visit to dr. Perez everyone handle me with care which is something I have been looking for this whole time so I can get back to living my life. It's been hard to maneuver during this pandemic and me being a single parent of four . After one visit I got to say I'm a fan and I've been telling everybody about dr. Perez genuine concern in amazing professionalism since my visit yesterday at 12:45 and its 8 in the morning the next day and I told like 12 people. What's crazy is that one of the urgent care doctors actually recommended . That's how I found her thank God for that lady I'm bringing my whole family here. Thank you to everyone there for calming my nerves. I've been scared this whole time thank you again."
"Everyone was wonderful and incredibly patient and kind...especially with my 17 years old son who is extremely sensitive to light and my 14 yr old daughter who wanted to try out contacts for the first time. She is petite and has small eyes so she was having an especially difficult time. Highly recommend!"
"I’ve been going here for a few years and the newest doctor/owner Victoria Perez is tops, and of course all of her staff is amazing too! I’m so pleased that whenever I’ve had to come besides a regular visit they are always make the time and address my questions and concerns. While it may have a chain name it’s definitely top notch service for your eyes!"
"Best optical place in Texas!"
"All the staff here are very professional and polite. We’ve visited this location 3 times in the past year for my daughter and husband. Dr. Perez is super thorough and communicates so well with children. My 8 year old daughter enjoys her eye appointments after being in Dr. Perez’s care (which has never been the case). Check-in and wait time was fast, and we were in and out quickly. Would highly recommend visiting this office."
"This place is nothing yet of amazing the staff was super friendly and engaging as soon as I walked in. The doctor was courteous and friendly and advised me of my prescription and what I needed to do on my next visit. On finishing my eye exam the next step was to pick out my glasses and omg the eye glass consultant was on point his name is Ruben and he gave me 5 star, red carpet service. He had the best disposition and was super courteous and friendly and was super patient on me choosing my glasses. He wasnt pushy or try to upgrade me he was very honest and forthcoming. If you need eye glasses or and exam this is the place to go to for sure. I will continue to go and refer people to this TSO location."
"Very professional and friendly too. All good."
"The staff is so helpful and friendly! I didn’t have an appointment and even though they were super busy they got me in so that I could get a new pair of glasses. Dr. Perez is so sweet and helpful. And Ruben was the tech who fit my glasses for me and he could not have been more welcoming and friendly. I have been going to TSO locations all over Texas and this location is definitely a favorite! I highly recommend anyone to go to this location! 👍🏻"
"They were all amazing!!"
"Dr. Perez is amazing!!!! She is patient, kind, and will walk you through any questions you have. The staff is beyond friendly, they treat you like family. A few hours after my appointment I had questions about my diagnosis. I called the office and the staff was quick to connect me directly with Dr. Perez and she answered all of my questions. Love, love, love the team at TSO!"
"Dr Perez is the example that all other doctors, regardless of specialty, should follow when it comes to patient care. Her staff is fantastic and her pricing for new glasses is great. I drive 40 minutes to go see her rather than go to the numerous eye doctors available in my area of town. She DESERVES your business!"
"I’ve been going here for years, they’ve got great availability, good doctors, and are very clear about procedure and comfort during exams. Also the location is easy access."
"Great store and staff! Fast and friendly"
"Great service, treated very well. Provided different options!"
"Our family has been cared for by these professionals for 6 years. They always have great service and take care of all the extras with a smile. The technology is cutting edge and they keep up with the research too! Great all the way around!"
"All the staff at TSO was amazing. Our visit was quick and everyone was extremely helpful and very friendly. We will be continuing our eye care here for sure!"
"Intake was quick and started at my appointment time. Staff was very friendly and professional! Walked out with a great plans and seeing better than ever!"
"Great staff and selection of frames. Highly recommend!"
"Dr. Perez and her staff are amazing! This is my second year going for my eye exam and I couldn’t be happier! Thank you Dr. Perez and staff!"
"All professionals, from Dr. Perez to the staff!! Friendly & accommodating atmosphere!!"
"Excellence. Friendly."
"This was by far one of the quickest and best experiences in my glasses wearing life. These ladies were awesome and super nice!! Everything was explained properly and they just made you feel super comfortable!"
"Wow. Wow. Wow. This was such a pleasant visit. Patricia greeted me when I came in for my first visit and helped me get all my paperwork done. I had no wait and had a very quick and easy visit with the Doctor who was very kind and intelligent! Lastly, Sonia helped me pick my frames and gave me lots of feedback on which frames fit my face well. I had a great visit and can't wait to come back for future visits. 2 thumbs up 💯 recommended!!! P.s They keep a nice line of frames so if your looking for good designs and brand names they have a quality selection."
"I had an amazing experience today at Bandera TSO!! All the staff was welcoming and super nice! Dr. Perez took the time to explain everything and answer any questions I had! I also had my two year old son with me and they were understanding! I would recommend this office any day!!! Great job team!"
"I was greeted promptly with good instructions and friendly attitudes. They have a Great staff. My experiance was professional and enjoyable."
"Coming in to a new office and doctor is not easy. I love TSO they were amazing very courteous and professional. They are very knowledgeable and have a lot of choices. Great service overall."
"Loved Dr Victoria Perez and her staff. She really cares for her patients and take her time with you doesn't rush you off or treat you like a number. Really care for you and your eyes. You really don't find Awesome Dr like her."
"What an excellent Practice! The staff and Dr. Perez are absolutely amazing, caring, and knowledgeable! My daughter had her first exam here and they were so gentle and kind. 💗💗"
"Dr. Perez and staff went above and beyond to help me find the right pair of glasses for my family and I! The staff at TSO Bandera is second to none and super friendly and knowledgeable on anything and everything. I would highly recommend this place to everyone! I hope everybody has as great of an experience with TSO Bandera as I did."
"Dr. Perez was very thorough With both of my children’s eye exams. She explained everything to us and what our options were. She was very patient with my four year old. The staff was very friendly and helpful. I would highly recommend this place to others."
"I love bring my family to this location. Not, only is it convenient. But, their service is amazing. Got all five of us in on one go."
"Best eye exam I've ever had! The Staff was awesome and the Doctor was amazing! From the start they make you feel as if you are a person and they care about your needs. Dr. Victoria Cathleen Perez is soft-spoken and kind she makes sure you are comfortable and takes time to ensure your prescription is right for you. She isn't the type of doctor that tries to rush you off the chair for the next patient, she will take the time to answer all your questions. Highly recommend this doctor and her staff!"
"I went to three different eye doctors for double vision in one eye, including two opthalmologists. Dr. Perez was the 4th and final, as she determined the problem and solved it when no one else could. Can't thank them enough."
"Dr. Perez and staff were super helpful and friendly. Very thorough and professional. I'llrecommend them to everyone. Thank you"
"Looks like under new management with Dr. Victoria. She provides an Amazing Experience for my Kids and wife. I highly recommend her. The staff was friendly and knowledgeable of everything at TSO."
"Dr. Perez is great and caring.. the whole staff in general so friendly and professional. We cant thank you enough."
"I am new to the San Antonio area I moved here from Houston and I must say this TSO is a very professional office. Everyone was so nice and helpful and the facility was very clean. I will be making this my forever office to come to. Thank you"
"I had a wonderful experience with the staff at TSO. The staff was very friendly and very nice to work with. I will definitely be going back."
"Dr. Perez and her staff are wonderful! Very attentive, informative and professional. Glad I decided to give them a try!"
"Great customer service and staff. Dr Perez treated my dry eyes with Prokera amniotic treatment. It fixed my dry eye and corrected my SPK. I highly recommend Dr Perez, she is very knowledgeable!"
"excellent doctor and staff..."
"Excellent customer service and top notch equipment! Highly recommend"
"Today was my first time going into TSO. I was very nervous because I was taking my 4 year old daughter who I do not want to need glasses. Well the receptionist ladies were very friendly and the atmosphere was very relaxed. They worked very well with my daughter and they were very patient with her. When Dr. Perez came in she was very calm and sweet with my daughter. She has sense of peacefulness that she gives off. My daughter was very obedient to what the Doctor was asking of her. Over al this was a great experience. I will be coming back for yearly vision exams."
"Thorough, knowledgeable, and caring doctor. Highly professional staff. They took time to explain the examination results, and discussed all the options. Great practice!"
"I needed contacts for my trip at the last minute and it was just before close of business. I didnt realize that I couldnt get contacts because I needed an exam done. It was my fault for waiting until the last minute but the staff was so thoughtful and generous with thier time. Even though it was so close to closing they took me in anyways. I love this place and the staff is amazing. I will not go anywhere else. Thank you to all those who made a difference in a moment that mattered."
"Texas State Optical (TSO) Bandera is a fantastic facility. They are customer focused and provide exceptional care. From making my initial appointment online, to the ease of check in and check out, to being worked in same day for a follow up, and to the great staff and my excellent doctor, Dr Perez, I was and am truly impressed with TSO. I highly recommend TSO for all your optical needs."
"I know this particular location had some issues in the past, but with the recent changes it is well worth the drive from Live Oak/Converse! I have been a patient of Dr. Perez's for the last three years and when she moved to this office I had to follow. She is so thorough and is more like a friend to me than one of my doctors. She is so loved that quite a few members of the staff left Vision Source and followed her too. I know it will take some time to fully revamp the place, but I think Dr. Perez is the perfect person to do it!!"
"The staff at TSO Bandera was outstanding. From the time I entered to the time I left, I felt taken care of. The staff was very helpful and I would recommend them to anyone. Dr. Perez and the staff were very professional. I will definitely return."
"What a knowledgable group of people here! Dr. Perez and her staff were outstanding. I especially love the way Patricia the Technician/Receptionist treated my daughter."
"Exceptional Service! Quality care with true experts. Dr. Perez went above and beyond to meet my needs. The staff is top notch. High end optical with so many incredible choices. I'll definitely be back!"
"The best all around!! Staff is amazing and extremely helpful. They literally saved my eye. And for someone with no insurance it's really hard to find someone who genuinely cares and they do!!! Thank y'all so much for everything!"
"Just moved to the area and needed a new eye doctor, I came across this establishment and I was beyond impressed. The staff worked around my schedule and what time would work best for me. Dr. Perez went above and beyond during my eye exam by explaining everything that she found and why it occurs. I didn’t feel rushed During the exam and it resulted in getting the best prescription that would work best for me and my eyes. I ordered my glasses and they were ready in three days. Extremely recommend this establishment."
"I rarely write reviews, but Dr. Victoria Perez and her amazing staff were so great! I've never met such a friendly, helpful, and professional team of opticians. Setting up my insurance and scheduling an appointment was such a breeze! The technician was so helpful and patient with me, and my glasses were ready to be picked up lighting fast! I am very picky with the people I trust my optical needs with, and let me tell you, Dr. Perez and her team have won my loyalty for life! A+!!"
"Dr. Perez is amazing! I’ve been wearing glasses for 22 years and she is BY FAR the best optometrist I’ve ever seen! Her and her staff are so hospitable and I won’t be going anywhere else. I was told I would get my glasses within 2 weeks (normal time frame) and they came within the week! They’re perfect! Thank you for always making my experience better than the last!!!!"
"I visited TSO today to purchase contacts and received great service from the lady at front desk. She was friendly , informative, and helpful. Glad I chose this Texas State Optical location!"
"The folks at TSO at Bandera Pointe are very friendly and professional. They worked very hard to make sure our eye care needs were met."
"Absolutely loving my new progressives. Didn’t realize how much clarity I was missing out on. So grateful to have such a experienced caring eye care team. Will definitely be back with the rest of my family."
"Dr. Perez, attends to her patient very well, and little wait time. Staff is very awesome."
"What a knowledgable group of people here! Dr. Perez and her staff were outstanding. I especially love the way Patricia the Technician/Receptionist treated my daughter."
"I went to this location for my annual contact lens exam. Everyone was extremely friendly and helpful! Dr. Perez was prompt, did not seem rushed and genuinely cared. She took time to answer all my questions. I ordered a year’s worth of contacts and got a $200 rebate from the manufacturer. Plus since I ordered my contacts that day the office let me pick out a free pair of sunglasses (worth $140!). Overall it was a great experience and I would highly recommend this eye doctor office."
"I know this particular location had some issues in the past, but with the recent changes it is well worth the drive from Live Oak/Converse! I have been a patient of Dr. Perez’s for the last three years and when she moved to this office I had to follow. She is so thorough and is more like a friend to me than one of my doctors. She is so loved that quite a few members of the staff left Vision Source and followed her too. I know it will take some time to fully revamp the place, but I think Dr. Perez is the perfect person to do it!!"
"They go above and beyond to meet your needs."
"All the doctors and staff are very friendly and helpful. I had an eye infection and got in to see the doctor the same day. I had 2 follow up appts with different doctors and all were great. Would definitely recommend this location."
"I really appreciate not being upsold or pressured into doing or buying anything. They worked with my budget and make my experience amazing. I left there with a great pair of glasses and plan to keep going back in the future."
"For all your vision needs, I recommend this TSO, very content with service from getting your glasses to eye exams. All employees very professional and friendly."
"I had an issue with my lens, and the staff were more than happy to assist. It was phenomenal customer service to say the least."
"Really a great business. The staff is pleasant and respectful. The doctors explained things in a matter that anyone understands. No pressure to buy your frames there although they have an extensive selection."
"My glasses had broken at a solder point, so I went in to get them fixed or replaced. I was quickly met and given some options and I was on my way. The office was busy, but I appreciated the congenial demeanor and efficiency of all staff members, one of the main reason I go to this TSO."
"Very personable while being fast and efficient, is the description I would use for the entire staff. I can not recommend the doctor and the staff and office high enough!"
"This eye exam is the best I have known. Thank you Dr Flower! Everything was explained to me clearly and I was treated with respect from the front reception all the way through to the doctor. Very personable and pleasant. All my questions answered leaving me with knowledge about my eyes. Just a great experience all around...this is not what I can say about previous eye exams I have had elsewhere. Thank you!"
"She was great. Very kind and great demeanor with kids."
"Love her, she has great bedside manner and is very genuie and down to earth!"
"Wonderful office. Victoria is very nice and great at explaining everything. "
"She was knowledgable and very professional. Very kind and gentle demeanor. Highly recommend her to anyone needing an eye Dr. "
"These guys are awesome, have been in a few times, always willing to work with me and within my budget. I'll keep coming back!"
"Dr. Perez was so friendly and professional. She was helpful with recommendations for new contacts and I'm very happy with what I choose. "
"Dr. Perez and the staff at Stone Oak Vision are all great, very friendly atmosphere, they all take their time answering your questions and make you feel at ease during appointment."
"Wonderful customer service! Jamie and Matt were extremely knowledgeable and helpful."
"She was great, the pricing is very reasonable. I highly recommend this practice."
"Awesome"
"They changed the provider back to Dr Denison."
"I enjoyed my visit. Everyone was extremely nice and being nice goes a long way. The office was beautiful and CLEAN. I think I've found my new Optometrist! :) "
"Dr. Perez was GREAT! She was very nice and answered any questions I had. The staff was very welcoming and really nice. Overall, Great experience. "
"I'd recommend Victoria Perez to anyone with any eye problem. She's thoughtful and professional."
"There is such a difference in getting eyewear from professionals! My new frames fit wonderfully and everyone has extensive knowledge on corrective lenses and eye health. Dr. Jerry is great and took extra time to explain different eye conditions and what to look out for. It's also worth the $40 to use their new camera which avoids getting dilated. I used to go to Costco or Walmart or DIY by ordering online and it was a waste of money, since I would buy frames and never wear them since the fit was off. Definitely recommend!"
"I was so impressed by the care I received at TSO. Emily LePage was very thorough, efficient and took excellent care of me! I am now a raving fan of TSO!!"
"Never have had to wait long in the lobby for an appointment, and they have always been very patient with my daughter."
"I've been going to this location for 2-3 years and can't say enough great things about the staff. They are highly professional, friendly and incredibly credentialed and knowledgeable. They discuss in terms the lay person understands. They linked me to an eye surgeon whose clinic is state of art. So nice to have high confidence in those when you need them the most!"
"I love them they are so nice"
"The best experience I've ever had period!!!!! If you have had problems getting the right contacts and glasses I promise you will not find a better place trust me have worn glasses since i was 5 years old!!!!!!!"
"I can’t say enough great things about Bandera TSO and Dr. Fortenberry. Everything from the minute I walked in the door was great. Very welcoming staff, beautiful office. The equipment is all new and top notch. Dr. Fortenberry is absolutely great. She is so sweet and kind and has a great pleasant disposition. She spent a ton of time with me and made sure everything was okay. Jake helped me out in getting some lenses and he was awesome too. He really knew his stuff about optics! I can’t possible recommend this practice enough. The entire experience was awesome. Five stars!!!!!"
"Wonderful place! I highly recommend this TSO to my friends and family!!"
"I scored some amazing Smith Optics V2 sunglasses from TSO Bandera. The courteous service was incredible. Thanks!"
"This was my first time visiting this optometrist and I’m very happy with the results 1. The staff is very friendly2. They’re quick and wait times aren’t that bad3. The staff assist you with making appropriate selections with lenses and framesI fully recommend this merchant."
"I went here for an eye exam and contacts. The staff was friendly and overall great to work with. I would definitely recommend them if you are in search of an eye doctor. For the military family, they do accept tricare."
"I took my 8, 7, and 5 year old here for their annual exams and had a great experience. We were able to get scheduled within a matter of days of our initial phone call. And I can not say enough how much I love the doctor here! She was patient with my children and was able to get all three of them to allow her to dilate their eyes which in itself is a very large task. My children all came out of the exam room smiling which was amazing seeing how their exams last year at a different doctors office one left literally kicking and screaming. I would definitely recommend this doctor especially if you have children. She posses the knowledge needed to adequately maintain the health of your eyes but the compassion needed to work with small children."
"Doc Fortenberry set me up with some fantastic CooperVision contacts. I had been using another brand for many years. I never knew my sight could be so much better! Thanks, Bandera TSO!!"
"I had an appt here this week and had a wonderful experience. I had to take my 3 month old daughter with me. When she started to cry, Jake came in and calmed her (and me) while my exam was concluded. The staff is very accommodating and knowledgeable. I’m glad I found Dr. Fortenberry and staff at Texas State Optical Bandera to fulfill my vision needs."